Advantage Plumbing Heating and Air
Every call that came in while the CSR was already on the phone went straight to voicemail. After-hours calls did the same. Most callers didn't leave a message. The ones who did created a backlog she had to work through every morning before her day could actually start.
No follow-up. No record. No chance.
Since deploying their AI Front Desk, every call gets answered. Every caller gets helped. Every lead gets captured and organized before anyone on the team touches it manually.
Total calls handled by the AI Front Desk since launch.
Calls answered during open hours while the CSR was already on another line.
Average response time. Every call. Around the clock.
"The busiest hour? 8 to 9pm, after the office closed. Every one of those calls was an opportunity they would have never had."